Privacy Policy
Privacy Policy
615 Plumbing LLC
Effective Date: October 21, 2026
615 Plumbing LLC (“615 Plumbing,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and share information when customers visit our website, request plumbing services, communicate with our company, or participate in our messaging programs.
Information We Collect
We may collect the following categories of information:
Personal and Contact Information
Full name
Phone and mobile phone numbers
Email address
Service and billing addresses
Service and Transaction Information
Appointment and scheduling information
Plumbing service history
Estimates, invoices, and warranty records
Payment and transaction information
Customer service requests and communications
Communication Information
Phone calls, emails, and text message correspondence
Communication preferences
SMS opt-in and consent records
Messaging opt-out requests
Website Information
IP addresses and browser information
Cookies and website usage information
Information submitted through website forms
Analytics and website interaction data
We collect information when customers contact us, schedule services, request estimates, submit website forms, make payments, or otherwise interact with our business.
How We Use Customer Information
615 Plumbing uses collected information to:
Schedule, perform, and manage plumbing services.
Confirm appointments and provide technician arrival notifications.
Prepare and deliver estimates, invoices, and payment information.
Respond to inquiries and provide customer support.
Manage warranties, maintenance reminders, and service histories.
Send service-related communications.
Send promotional offers, discounts, and marketing communications when appropriate consent has been obtained.
Improve our website, customer service, and business operations.
Comply with applicable legal obligations.
SMS Messaging and Marketing
615 Plumbing may send SMS text messages to customers who have provided the appropriate consent.
Depending on the messaging program and consent provided, messages may include:
Appointment confirmations and reminders
Technician arrival notifications
Scheduling and service updates
Customer service follow-ups
Plumbing maintenance reminders
Seasonal promotions and special offers
Discounts and membership opportunities
Consent to receive marketing text messages is voluntary and is not a condition of purchasing goods or services.
Message frequency varies. Message and data rates may apply.
Customers may unsubscribe from text messaging at any time by replying STOP to a message received from 615 Plumbing.
For assistance, reply HELP or contact us at (615) 752-7860.
Additional messaging information is available in our Terms of Service at:
https://615plumbing.com/terms-of-service
Mobile Information and SMS Consent Privacy
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent records will not be shared with third parties or affiliates for their own marketing purposes.
We may share information with authorized service providers acting on our behalf when necessary to deliver communications, manage customer relationships, or provide business services.
Such providers are permitted to process information only for authorized business purposes.
Third-Party Service Providers
615 Plumbing may use third-party platforms and service providers to assist with:
Customer relationship management, including ServiceTitan
Appointment scheduling and dispatch
Payment processing
Website hosting and maintenance
Email and SMS communications
Website analytics and business operations
Information may be shared with these providers as reasonably necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
We do not sell customer mobile information or SMS consent records for third-party marketing purposes.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behavior, and improve the user experience.
Third-party website tools may also collect certain technical or usage information.
Visitors may manage cookie preferences through their browser settings.
Information Security and Retention
We use reasonable administrative and technical safeguards to protect customer information from unauthorized access, misuse, or disclosure.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill legal obligations, and resolve disputes.
No electronic storage or transmission method can be guaranteed completely secure.
Customer Privacy Rights
Customers may contact 615 Plumbing to:
Request access to personal information maintained by our company.
Request correction of inaccurate information.
Request deletion of personal information, subject to applicable legal and recordkeeping requirements.
Update communication preferences.
Withdraw consent for promotional communications.
Customers may opt out of SMS messages by replying STOP.
Third-Party Websites
Our website may contain links to independently operated third-party websites.
615 Plumbing is not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable requirements.
Updates will be published on our website with a revised effective date.
Contact Information
615 Plumbing LLC
1420 Donelson Pike, Unit A9
Nashville, TN 37217
Phone: (615) 752-7860
Email: [email protected]
Website: https://615plumbing.com
Last Updated: October 21, 2026
Terms of Service
615 Plumbing LLC
Effective Date: October 21, 2026
Welcome to 615 Plumbing. These Terms of Service govern the use of our website, customer communications, and participation in our text messaging programs.
By using our website or engaging with our services, you agree to the applicable terms outlined below. Participation in marketing SMS programs is subject to separate consent requirements.
Company Information
615 Plumbing LLC provides residential and commercial plumbing services throughout Middle Tennessee.
615 Plumbing LLC
1420 Donelson Pike, Unit A9
Nashville, TN 37217
Phone: (615) 752-7860
Email: [email protected]
Website: https://615plumbing.com
Plumbing Services and Appointments
615 Plumbing provides plumbing repairs, installations, inspections, maintenance, and related services.
All services are subject to scheduling availability, applicable service agreements, and the conditions outlined in written estimates or invoices.
Appointment times may change due to emergency calls, traffic conditions, job requirements, or other operational circumstances.
We make reasonable efforts to notify customers of scheduling changes.
Estimates, Payments, and Warranties
Service pricing, payment obligations, financing arrangements, warranties, and job-specific conditions are governed by the applicable estimate, invoice, financing agreement, or written service agreement.
These website Terms of Service do not replace separately agreed written service or financing terms.
SMS Messaging Program
Program Name: 615 Plumbing SMS Notifications and Promotions
615 Plumbing operates SMS messaging programs to communicate with customers regarding plumbing services, appointments, and promotional offers.
Depending on the consent provided, customers may receive messages including:
Appointment confirmations and reminders
Technician dispatch and arrival notifications
Scheduling updates and service notifications
Estimates, invoices, and customer service follow-ups
Plumbing maintenance reminders
Seasonal promotions and special offers
Discounts and membership opportunities
Other plumbing-related marketing communications
SMS Consent
By voluntarily opting in to a 615 Plumbing SMS messaging program, you authorize 615 Plumbing to send text messages to the mobile number you provide, consistent with the consent you have given.
Marketing text messages are sent only where the required marketing consent has been obtained.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Providing a phone number when requesting plumbing services does not automatically constitute consent to receive promotional messages.
Message Frequency and Charges
By voluntarily opting in to a 615 Plumbing SMS messaging program, you authorize 615 Plumbing to send text messages to the mobile number you provide, consistent with the consent you have given.
Marketing text messages are sent only where the required marketing consent has been obtained.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Providing a phone number when requesting plumbing services does not automatically constitute consent to receive promotional messages.
SMS Opt-Out
Customers may cancel participation in a 615 Plumbing SMS messaging program at any time by replying:
STOP
After opting out, customers may receive a final confirmation message.
No further messages will be sent through the opted-out program unless the customer provides new consent or communications are otherwise permitted by law.
SMS Help and Support
For assistance with our SMS messaging program, reply:
HELP
Customers may also contact:
Phone: (615) 752-7860
Email: [email protected]
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to carrier availability, network conditions, device settings, and other factors outside our control.
SMS Privacy
615 Plumbing respects the privacy of customer communications.
Mobile information, SMS opt-in data, and messaging consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Authorized service providers may process information on our behalf solely to facilitate communications and business operations.
Additional details are available in our Privacy Policy:
Privacy Policy
Website Use
Our website is provided for informational purposes and to facilitate customer inquiries and service requests.
Visitors agree not to misuse the website, submit fraudulent information, interfere with website operations, or engage in unlawful activity through our online platforms.
Website content, including branding, images, and written materials, is protected by applicable intellectual property laws.
Limitation of Liability
To the extent permitted by applicable law, 615 Plumbing is not responsible for website interruptions, electronic communication delays, or failures caused by third-party communication systems.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.
Changes to These Terms
615 Plumbing may update these Terms of Service periodically to reflect changes in our operations, messaging programs, or applicable requirements.
Updated terms will be published on our website with a revised effective date.
Changes to these terms do not replace obtaining additional consent where legally required.
Contact Information
615 Plumbing LLC
1420 Donelson Pike, Unit A9
Nashville, TN 37217
Phone: (615) 752-7860
Email: [email protected]
Website: https://615plumbing.com
Last Updated: October 21, 2026